I-BRAIN ROBOTICS - RETURNS AND REFUNDS POLICY

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1. Introduction

Thank you for choosing I-BRAIN Robotics. We understand the value of our products and appreciate the trust you place in us. We are committed to delivering the best quality products,. This Returns and Refunds Policy outlines the terms and conditions concerning product returns, cancellations, and refunds.

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2. No Cancellations

Due to the specialized  nature of our products, orders once placed cannot be cancelled. We encourage our customers to review their order details thoroughly before finalizing the purchase to avoid any discrepancies or misunderstandings.

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3. No Returns or Refunds

Given that our products are bespoke and made to order, we do not accept returns or offer refunds once the order has been placed and paid for. We ensure that every product is meticulously crafted as per the specifications provided on our website, and due to the custom nature of these products, they cannot be restocked or resold.

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4. One Year Comprehensive Manufacturer's Warranty

a. Warranty Coverage: Every product from I-BRAIN Robotics is covered under a one-year comprehensive manufacturer's warranty. This warranty covers any manufacturing defects, malfunctions, or other related issues that are not a result of regular wear and tear, misuse, or external damages.

b. Claim Process: In the event you encounter a problem with your product within the warranty period, please contact our customer support with the details of the issue along with proof of purchase. Our team will evaluate the claim and guide you through the process of warranty fulfillment.

c. Repairs/Replacements: Depending on the nature of the defect or malfunction, I-BRAIN Robotics may choose to either repair the product or replace it with an equivalent product. Any replacement will be of equal or greater functionality.

d. Exceptions: The warranty does not cover damages resulting from misuse, external damages, unauthorized repairs, or any modifications made to the product. Any evidence of such activities will render the warranty void.

e. f you receive a defective item, you need to notify us within 3 days of receiving the shipment.  We do not accept returns for exchange with a new item, if you notify us  after 3 days of receiving the shipped item from us. 

​f. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. ​To complete your return, we require a receipt or proof of purchase.

​g. ​Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ibrainrobotics.net and send your item to: i-brain Robotics, Inc.  121 S Park Avenue, Titusville, FL, 32796

h. ​​​To return your product for an exchange, you should ship your product to: i-brain Robotics, Inc.  121 S Park Avenue, Titusville, FL, 32796

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. ​Depending on where you live, the time it may take for your exchanged product to reach you, may vary. ​

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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5. Customer Support

Should you have any queries regarding your order, our warranty, or any other concerns, please don't hesitate to reach out to our customer support team. at support@ibrainrobotics.net We are here to assist you and ensure a seamless experience with I-BRAIN Robotics.

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Thank you for your understanding and cooperation. We value your business and are committed to delivering unparalleled quality and service.